Privacy Policy.

Last updated · 29 May 2026

1. Overview

This Privacy Policy describes how Bharat Tea Distribution Private Limited ("we", "us", or "our"), trading as Paal Tea, handles information collected through this website and when you contact us. We are based in Chennai, Tamil Nadu, India.

2. Information we collect

• Contact details — your name, email and phone number when you submit our contact form or write to us.
• Your message — the enquiry, feedback or order details you choose to share with us.
• Website data — basic, anonymised usage information that helps us keep this site working well.

3. How we use it

• Responding to your enquiries, feedback and orders.
• Improving our products, service and this website.
• Complying with applicable laws and lawful requests.

4. Sharing

We do not sell your personal information. We share data only with service providers needed to run this website, and where required by law.

5. Retention

We keep contact information only as long as needed to respond to you and meet our legal obligations.

6. Security

We take reasonable measures to protect the information you share with us against loss, misuse and unauthorised access.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@btea.in.

8. Contact

Questions about this policy can be sent to hello@btea.in.